RETURN POLICY

Return Policy

Thank you for shopping at VChics Our online shop guarantees that our products will satisfy your needs as we have independent designers, high-quality materials, reliable production factories and, a responsible QA team, which inspects all products before packaging.

 If you are not entirely satisfied with your purchase, it is easy to return and receive a refund. Please contact us at support@vchics.com, we will try our best to meet your request.

 Return Policy

-All purchases (except swimwear, underwear, panties, bags, and accessories) can be returned within 14 days after you have received the last package of your order.

-Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.

-The Buyer is responsible for the return shipping fee.

Items that do not meet these criteria will not be considered for return.

Purchase not eligible for return

 -Clearance sale items are not eligible for return.

 -Swimwear, underwear, and panties cannot be returned or exchanged.

 -Swimwear can only be returned if it is defective/damaged or is a wrong delivery.

 -You must email us a picture showing the problem/defect after submitting the return request online.

Any addresses on the parcel are not the return address, pls must contact customer service team to provide you a correct return address.

Fast refund: We will issue a refund to your original payment method within a week.

Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.

Return/Exchange Process

1. EMAIL US
Contact us and explain the item you want to return and the reason for the return. Attach photos of quality issues.

2. TAKE SUGGESTIONS
Professional suggestions will be offered. And our service team will provide you with detailed instructions.

3. RETURNS THE GOODS
Put the item(s) in the original packaging and send it through the local post office.

4. REFUND OR EXCHANGED
Once we receive your package, we will immediately process the refund or exchange based on our return conditions.

Order cancellation

 Your order shall be fully refunded if it is canceled within 24 hours of your purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of the purchase but before the shipment, a 15% cancellation fee shall be applied. We will NOT accept an order cancellation request if the order has already been shipped.

Contact Us

If you have further questions/issues, please contact us at support@lululover.com.

STANDARD SHIPPING

For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item, and thus please choose an address that someone is available to receive the package during business hours.

DO YOU SHIP INTERNATIONALLY?

Yes, we do offer worldwide shipping! (Excluding India,  Mexico, Dominica, Reunion, Iraq, Mozambique, French Guiana, French Polynesia, Panama, Maldives, Ecuador, Guadeloupe, Martinique, Palau, Turks and Caicos Islands, Seychelles, Mauritius, Trinidad and Tobago, Zambia, Cote d'Ivoire, they are not included in the scope of delivery.)

IMPORT TAXES AND DUTIES:

Some countries/regions have already charged 10% tax at checkout, and the courier company will no longer charge customers.  (Such as the UK, and EU 27 countries: Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech Republic, Sweden and Estonia) Except for the above countries, if others need to pay import taxes, customs duties and related customs fees for imports. These fees (if applicable) are determined and collected by the customs of the destination country. For more detailed information on charges, please contact your local customs directly.

UNITED STATE AND OTHER COUNTRIES SHIPPING COST

Order over $69---Free shipping
Order $0-$68.99---Shipping fee $8.99
(It is applicable only to orders with total value after discount)

HOW LONG DOES SHIPPING NORMALLY TAKE?

1.NORMAL PRODUCTS
Receiving Time=Processing Time+Shipping Time

• Processing Time: 5-9 Business Days
• Shipping Time: 7-15 Business Days

2.PRE-ORDER
Delivery Time= Test time+ Stocking time+Shipping time

• Test Time(products sale test online): 3-5 Days
• Stocking Time: 10-12 Days
• Shipping Time: 7-15 Business Days

The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

HOW CAN I GET MY TRACKING CODE?

Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, the carrier's tracking information may only be available in 1-2 business days after the order is shipped.

Will my package be delivered to my house or to the post office for me to pick it up?

Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities/areas/countries, though this is rare.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

 HOW DO I TRACK MY ORDER?

• For worldwide common tracking tool: www.17track.net

Why do I have to pay the standard shipping fee for my order?

Free standard shipping is applicable only to orders with a total value (after discount) over USD 69

under normal circumstances.The shipping cost of the return and exchange shall be borne by the buyer.

Still not getting your answers? Email us anytime at support@lululover.com You can even contact us on Facebook.